Bestcharge Terms and Conditions of Sale and Use

Version effective as of June 1, 2026

Publisher: PC-Tank s.à.r.l.

Address: 2 Jean Fischbach Street, L-3372 Leudelange (Luxembourg)

These General Terms and Conditions of Sale and Use (hereinafter the «Terms») set forth the terms under which PC-Tank s.à.r.l. provides its services to users. Any use of the services offered by PC-Tank s.à.r.l. must comply with these Terms.

Preamble

PC-Tank s.à.r.l. (hereinafter referred to as «Bestcharge») enables the delivery of electricity at charging stations, which is necessary for the operation of electric vehicles.

A charging station (or charging point) refers to a facility designed and intended for charging electric vehicles, where only electric vehicles can be charged.

The parking space required for charging is provided by the owner or operator of the parking lot in accordance with their own terms and conditions. Information on this matter is provided by the relevant owner or operator.

Direct payment at the charging station allows you to charge your vehicle without registration or a long-term commitment, in accordance with the charging regulations currently in effect in Luxembourg. Charging via the Bestcharge app or the RFID charging card is available only to customers with a contract.

1. Scope

1.1. The following provisions govern the terms and conditions under which the user is authorized to use Bestcharge charging stations to draw electricity.

1.2. Each use of a charging station via direct charging gives rise to a single user agreement between the user and Bestcharge. The provisions of these Terms and Conditions shall constitute the subject matter of the single user agreement in accordance with Section 5.

1.3. The user declares that he or she has read these Terms and Conditions and has expressly and unconditionally accepted them, as they are in effect on the day he or she subscribes to and uses the services offered by Bestcharge.

1.4. Bestcharge reserves the right to supplement, modify, or change these Terms at any time, in whole or in part. It is therefore the user’s responsibility to regularly review the current version of the Terms, which are available at any time in the Bestcharge app. Any use of the services following a modification to the Terms and Conditions will be deemed to constitute the user’s full acceptance of the new Terms and Conditions. Users will be notified at least seven days before the new Terms and Conditions take effect. The new Terms and Conditions will be legally valid as of their specified effective date. No retroactive application applies to charging sessions that have already taken place.

2. Right to Use Charging Stations

2.1. Any user who provides their credit card information and accepts the terms of these Terms and Conditions is authorized to use Bestcharge’s public charging stations and certain private charging stations in accordance with these Terms and Conditions.

2.2. The user has no right to the continued operation of all charging stations, to the maintenance of a specific number of charging stations, to free charging stations, to the availability of maximum power (kW) at a charging station, or to the permanent use of charging stations.

2.3. The user expressly acknowledges and agrees that, when using the Bestcharge app and charging at the various charging stations provided by Bestcharge, they may also charge their vehicle partially at third-party charging stations. Since various data relating to third parties is transmitted to Bestcharge, Bestcharge cannot be held liable for the accuracy of such data. This data includes, among other things, the availability of charging stations, the specified and actual power output, and individual restrictions such as parking fees or hours of operation, etc. In case of doubt, the user must verify the completeness and accuracy of this information on-site and before beginning the charging process, at their own risk.

3. Access to Services

3.1. Bestcharge strives to ensure 24-hour access to its app, but may suspend access, particularly for maintenance work, updates, and other technical reasons. Under no circumstances shall Bestcharge be held liable for such interruptions or any resulting consequences for the user.

Bestcharge reserves the right to block access to all or part of the Bestcharge app unilaterally and without notice, particularly in the event of a clear violation of these Terms.

The user acknowledges that Bestcharge shall not be liable for any direct or indirect damages resulting from the blocking of access to Bestcharge's services.

3.2. To use Bestcharge services, the user must complete the registration process, during which he or she must provide personal information. The user agrees that the information provided—particularly personal data—is accurate, complete, and up-to-date, and that they have made any necessary changes to ensure this.

As part of this process, the user declares that he or she has read and expressly accepted these Terms and Conditions. Any acceptance submitted by the user is considered a signature equivalent to a written signature. Completion of registration in the Bestcharge app constitutes express acceptance of these Terms and Conditions.

3.3. Activation of the payment service is limited to users who have previously created a personal user account. Bestcharge reserves the right to conduct a preliminary review when a user account is created and to refuse a subscription to Bestcharge services for a legitimate reason, such as:

• Termination of a prior contract due to fraud or nonpayment; ;
• Providing a sender address that is unknown, temporary, or fictitious; ;
• Suspicion of intentionally inaccurate or incomplete information; ;

In that case, the registration will be canceled.

If applicable, the user shall bear all judicial and extrajudicial costs incurred by Best-charge in connection with the legal proceedings, including reasonable attorney’s fees.

4. Use of the parking space associated with the charging station

4.1. Permission to use parking spaces designated for electric vehicles during the charging process is always valid for the maximum duration of charging and parking indicated at the parking space, which may vary depending on the location. The operating hours of parking lots or underground parking garages do not affect this regulation and must be considered separately.

4.2. In the event of a violation of paragraph 4.1, Bestcharge is authorized to have the vehicle towed at the customer’s expense or to have it towed by third parties. This applies to all locations where Bestcharge owns the property. The costs will be billed to the customer based on the time spent. Bestcharge’s right to seek additional damages remains unaffected.

5. Direct Recharge

5.1. For direct charging, the customer first scans the QR code located on the charging station. They will be redirected to the website associated with the charging point’s ID. Alternatively, the customer can enter the short URL on the QR sticker, which begins with LU*PCT*E.

5.2. Before the charging process begins, the pricing information applicable to the specific charging station is displayed on the website. This information is decisive for the charging process and serves as the basis for billing the charging process.

5.3. To begin the charging process, the customer must provide their email address (for sending the invoice) on the website, along with their credit card information. An individual contract is established between Bestcharge and the customer for each charging process upon confirmation of the paid charging process.

5.4. The charging process is billed via the specified credit card. As soon as the charging process begins, a pre-set amount is reserved on the customer’s credit card for the duration of the charging process. At the end of the charging process, the actual invoice amount is charged. At the end of the charging process, the customer receives an invoice in PDF format via email at the email address provided during the authentication process.

6. Careful Use of Charging Points

6.1. Before beginning to use the charging station, the customer must ensure that the electrical equipment at the charging station and the charging cable are being used properly.

6.2. Any visible damage to the charging station, to the charging cable (if permanently connected to the charging station), or any specific damage to the charging station must be reported immediately to Bestcharge via the hotline at (+352) 26 30 10. Charging must not be initiated if there is visible damage to the charging station, the charging cable, or other components of the charging station. Charging sessions that have already begun must be stopped immediately. The same applies if there are visible foreign objects on the charging station, particularly near the outlet or plug.

6.3. The customer is responsible for the condition of the electrical system of their electric vehicle, including the charging cable, unless the cable is a fixed part of the charging station. This also includes ensuring a proper and secure connection between the charging cable and the charging station.

6.4. If the customer causes the need for emergency service and/or repair of a charging station due to incorrect or improper use, the customer must reimburse the costs incurred based on actual expenses. Other claims for damages remain unaffected.

7. Suspension of Use

7.1. For necessary work, including maintenance, inspection, repair, modernization, or for other operational reasons, a customer’s use of a charging station may be denied at any time, or the station may be blocked. If necessary, the charging process may be interrupted, and the power output may be reduced or limited.

7.2. Bestcharge has the right to suspend the use of a charging station—in particular, a charging process—without prior notice. By accepting the provisions of these Terms and Conditions, the user agrees to such suspension when necessary to prevent an immediate danger to the safety of persons or property of significant value.

8. Liability

8.1. In the event of damage caused intentionally or through gross negligence, personal injury, and in other cases of mandatory legal liability—for example, under the Product Liability Act—Bestcharge is liable in accordance with the applicable legal provisions.

8.2. For damages caused by simple negligence, Bestcharge is liable only for the culpable breach of essential contractual obligations—that is, obligations whose fulfillment is necessary for the proper performance of the contract and on which the customer must reasonably be able to rely (so-called cardinal obligations).

9. Force Majeure and Network Disruptions

9.1. Best-charge’s obligation to perform for the customer is suspended to the extent and for as long as Best-charge is prevented from performing the contract due to force majeure or other circumstances that it cannot eliminate or that are economically unreasonable.

9.2. In the event of an interruption or irregularities in the electricity supply, Bestcharge is exempt from any obligation to ensure the availability of charging if such interruption or irregularities result from a grid disruption, including the connection between the grid and the charging station.

9.3. Force majeure refers to any situation that Bestcharge or the customer cannot avoid, even with the utmost care. This includes, but is not limited to, war, terrorism, riots, natural disasters, and floods.

10. Data Protection

10.1. By agreeing to the Terms, the user consents to Bestcharge collecting and using personal data. The retention period for this data is determined by the applicable legal retention period. Upon expiration of these periods, the corresponding data will be systematically and regularly deleted, provided that there is no longer any legitimate interest or legal obligation to retain it. In accordance with European Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the «GDPR»), which took effect on May 25, 2018, the user has the rights to access, rectify, object to, and restrict the processing of their data. They may exercise these rights by writing to dpo@petro-center.lu, providing their last name, first name, email address, and mailing address, and, if possible, their customer reference number. A copy of the user’s identification document will be requested if there is reasonable doubt regarding the user’s identity and will be destroyed once the request has been processed.

11. Online Dispute Resolution

Consumers can obtain free assistance in filing a consumer complaint regarding an online purchase contract or an online service contract through the European Union’s online dispute resolution platform (ODR platform) of the European Union, as well as information on procedures with consumer mediation authorities in the European Union. The ODR platform is available at the following address: http://ec.europa.eu/consumers/odr/ Do you have any questions about online dispute resolution? Our email address is: bestcharge@petro-center.lu

12. Ordering RFID recharge cards or badges and shipping costs

12.1. When ordering a recharge card or badge, a one-time fee of €10 for cards and €15 for badges will be charged to the customer. This fee is intended solely to cover the costs associated with the creation and delivery of the recharge card or badge mentioned above. The recharge card or badge will be delivered via standard domestic mail. Additional fees related to international shipping may be charged to the customer in certain cases.

12.2. The user agrees to use the recharge card or badge solely in connection with the Bestcharge payment service. Each recharge card or badge remains the property of Bestcharge, which makes it available to the user solely for the purpose of its services; the user must return it at the end of the contract or ensure its destruction.

12.3. The user assumes full responsibility for the charging services assigned to them (app, card, or charging badge) and must protect them carefully. The user agrees to keep their (app) password confidential in order to protect their user account and the data stored therein. The user also agrees to ensure, to the extent possible, that all devices they use—particularly their computer and smartphone—as well as the connections they use, are sufficiently secure. The user must take all necessary measures to keep their card or recharge badge secure and is responsible for the consequences of its use and any resulting payments, unless they have filed a dispute.

12.4. In the event of loss or theft of a Bestcharge recharge card, the customer must immediately notify Bestcharge by calling (+352) 26 37 27 – 401 during business hours (7:30 a.m. to 4:00 p.m., Monday through Friday) and/or at (+352) 26 30 10 (available 24 hours a day, 7 days a week) outside of business hours to have their card/badge blocked. The customer must then confirm the block request by email at contact@bestcharge.lu. Bestcharge’s customer service team will contact the customer as soon as possible to send a replacement card or badge. The user is responsible for paying for all top-ups made through the payment service unless a dispute has been filed. The burden of proof regarding unauthorized use of the payment service by the user does not rest with Bestcharge under any circumstances.

13. Use of Bestcharge Identification Services and Pricing

13.1. The Bestcharge recharge card or badge and the app are identification tools that allow the user to:

• to use the charging service at compatible charging stations operated by partner networks; ;
• to authenticate at a compatible charging station to give consent to start charging and agree to pay for the service; ;
• to allow billing for the recharge.

The user is required to use the authentication service appropriately. The user also agrees to use compatible charging stations with care and in accordance with safety instructions, and to refrain from any unauthorized use.

13.2. Charging rates are not permanently assigned to a specific customer or location in the field of electric mobility. The rates at which charging can be performed at the respective charging points may be adjusted at any time based on changes in electricity prices, roaming rates, or other additional fees. A unique charging contract is established for each charging session. The consumer agrees to check the prices in effect at the location before each charging session, to verify that they can afford the planned charging process, and to accept these terms at the start of the charging process. For each Bestcharge-compatible charging station, there are specific prices that can be viewed in the Bestcharge app. Any claims regarding non-compliance with the respective prices at charging stations will not be reimbursed by Bestcharge. Bestcharge cannot be held liable for any misunderstanding of the rates. If access to the rates is not possible, the consumer must refrain from charging via the Bestcharge authentication service, as it will then be presumed that they accept the stated rates without any liability on the part of Bestcharge. Bestcharge reserves the right to set a monthly cap or a volume limit on electricity charges to protect the user from significant billing issues.

13.3. In the event of a late payment, Bestcharge will attempt to charge the amount due to the customer’s credit card on a weekly basis. Bestcharge reserves the right to suspend the user’s services at any time in the event of nonpayment. If the amount due remains unpaid two months after receipt of the invoice, Bestcharge will initiate collection proceedings at the user’s expense.

14. Governing Law and Jurisdiction

14.1. These Terms and Conditions are governed by and construed in accordance with the laws of Luxembourg. The applicable contractual language is French. In the event that these Terms and Conditions are translated into another language, the French version shall prevail in the event of any discrepancy in interpretation.

14.2. These Terms and Conditions take effect as of 01.06.2026 and apply to all electric vehicle charging transactions made on or after that date.

14.3. In the event of a dispute regarding the interpretation, performance, or validity of these Terms, and in the absence of a prior amicable resolution, the competent courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction, unless otherwise required by mandatory law.